Frequently asked questions.

We’ll create a free homepage design for your med spa. Then we’ll walk you through it and recommend a plan built around your goals before you commit.

Your homepage concept and walkthrough are free. A full website and ongoing services are scoped separately.

This is a custom design concept and personal walkthrough, not a free functioning website or an instant software trial.

We handle the website build, content preparation, setup, hosting, and ongoing work included in your plan.

Your med spa provides accurate facts, authorized access, and timely approvals. Medical advice, treatment decisions, review of treatment claims, and follow-up with prospective patients stay with your med spa.

Choose a walkthrough time, confirm your booking details, then answer five short preparation questions. We need the brief before preparing your concept.

A 30-minute personal video walkthrough. Your website, treatment menu, and priorities help us prepare. Please do not include patient information, health details, photos, passwords, or credentials.

We limit new client onboardings to five med spas per month so we can give each launch focused attention.

This is an onboarding limit, not a live count of remaining appointments or available starts. We confirm the actual start date with your med spa.

Essentials starts with a custom website, hosting, ongoing care, basic technical SEO, and basic analytics. Growth adds DomeBook^™, broader search work, a monthly newsletter for one location, and monthly reporting.

Professional adds DomeChat^™, premium SEO & AI Search, more website edit support, and broader newsletter scope. Enterprise is tailored for multi-location and more complex requirements. Page counts, edit hours, and other limits remain plan-specific.

Monthly service is month-to-month, with 30 days’ written notice for ordinary cancellation. The money-back guarantee is a separate right to cancel for a full refund within 30 calendar days after launch.

The listed monthly plans have no setup fee and are billed in advance. Any annual arrangement requires separately agreed billing, cancellation, and refund terms.

Website edit hours, newsletter scope, and reporting cadence depend on your plan. The pricing comparison shows each plan’s limits side by side before you commit.

Ask us to confirm the process for requests, expected response times, and any work outside the included scope in your agreement.

Website edits within your plan’s monthly allowance are included in your subscription.

If a request needs additional time or falls outside your plan, we agree on the scope and any additional charges before proceeding.

No. The listed monthly plans do not include advertising management or media spend.

Google Ads is a planned, separately scoped offering. Availability, management fees, campaign setup, tracking, and the media budget must be agreed before campaigns begin.

Yes, when DomeChat^™ and DomeBook^™ are both included and configured for your med spa. A visitor asking about a treatment can pick a consultation time in the chat and finish booking on the same page. Contact details already provided can carry through.

A visitor can also open the full calendar or leave an inquiry instead. Your med spa sets the consultation types, availability, and what patients are asked before a consultation.

Yes. Your team and ours agree the questions, supported intake paths, and next steps for each treatment. DomeChat^™ collects the answers, never health details, so your team reviews every lead with more context.

It does not give medical advice, diagnose, decide candidacy, or quote prices unless your med spa chooses to share them. Your providers make treatment decisions, and your team handles follow-up.

Website and chat inquiries go to Lead Manager in your DomePortal^™. Supported website-form and completed DomeChat^™ lead submissions are saved there, with email notifications to your configured recipients; DomeBook^™ keeps consultations, guest details, and booking answers in its own calendar section.

These tools share your portal, not a single merged inbox. Your team follows up using its own email or phone and can update lead notes and contact status in the portal. Setup and access follow your agreed plan.

Supported website forms and completed DomeChat^™ lead submissions both save what the visitor submitted to Lead Manager. Your team can also add a lead by hand, such as a phone or walk-in inquiry, or import a CSV.

Someone who clicks an ad for a treatment can still use your connected website forms. Lead forms inside ad platforms and other third-party connections are not included automatically; we confirm any further capture needs during scoping. MedspaDome^™’s Paid Ads management service remains planned.

The recipients configured for your med spa, such as a practice manager, get each notification with the submitted lead details and a link to Lead Manager. If the visitor gave a valid email address, you can reply straight from your inbox.

We confirm recipients during setup. Portal access and email notifications are separate settings: adding a team member does not automatically subscribe them to alerts.

Yes. Your med spa gets its own DomePortal^™, where anyone on your team with access can open shared lead records in Lead Manager, add notes, change contact status, and archive or restore records. Owners and admins decide who has access.

After calling or emailing a lead back, your team updates the record. Lead Manager does not automatically detect those external conversations.

In the DomeBook^™ section of your DomePortal^™, when DomeBook^™ is included and configured for your med spa. Each consultation is listed there with the guest’s details and booking answers.

Lead Manager holds inquiries; DomeBook^™ holds booked consultations. They share your workspace, but bookings are not automatically merged into the lead inbox.

No. MedspaDome^™ is designed around your digital presence and the journey of prospective patients. It is not a replacement for your booking, EMR, charting, point-of-sale, or membership billing software.

You can keep those tools. Any proposed connection to them must be checked for supported functionality and agreed scope; no specific integration is assumed.

DomeChat^™ is a virtual assistant, not a live receptionist or a provider. Its guided intake and AI-supported answers depend on your configured experience and the information your med spa approves.

Any personal reply comes from your team. An automated answer is not medical advice from your providers, and visitors should not share medical history, medications, photos, or other health details in chat.

DomeBook^™ supports Google Calendar and Google Meet, Microsoft Outlook Calendar and Teams, and Zoom. What your med spa can connect depends on its calendar and video accounts, their permissions, and the meeting options you configure.

During setup, we confirm each connection and any calendar or video subscription it requires. Having DomeBook^™ in your plan does not by itself establish which third-party accounts or subscriptions your med spa has.

Yes. Any configured team member, such as an injector or aesthetician, can have a reusable personal booking link showing their own profile and availability. It can go in an email signature or a note to a returning patient, alongside the booking experience on your website.

Who gets a link, and for which consultation types, is confirmed with your med spa. Team access and configuration follow your agreed plan.

Yes, if they have the right access. They can change working hours, time zones, date-specific availability such as a provider’s day off, and consultation settings in the DomeBook^™ section of your DomePortal^™. We help with the first setup and keep supporting you within your plan.

DomeBook^™ is included from Growth, with no separate scheduling-software subscription required. Professional and Enterprise also include DomeChat^™ for the connected conversation-to-booking experience.

Configuration, team access, and ongoing support follow your agreed plan. Calendar and video-provider requirements are confirmed during setup.

Yes. We write and design each edition for your team to review. You check the facts and treatment wording, with your medical director where your process requires it, ask for changes, and approve it before scheduling.

This is a managed service, not automatic medical review or autonomous publishing. The topic and delivery schedule follow the scope agreed with your med spa.

They go out through an agreed email-sending service, not a self-serve newsletter tool inside DomePortal^™. We review any setup your med spa already uses, or agree the service, account access, and audience before delivery.

We handle each send and list maintenance, unsubscribes included, and check the delivery information your sending service makes available.

Your med spa must have permission to contact the recipients. Sending-provider choice and any separate provider fees are confirmed in your agreement; no particular subscription is automatically included.

Growth includes one managed newsletter per month for one location. Professional provides monthly newsletter coverage for up to three locations, and Enterprise covers the locations agreed for your engagement.

We confirm the audience, edition scope, sending-provider requirements, and any provider fees in your agreement.

Yes. Before the first send, you need people who have chosen to receive your med spa’s newsletter. We look through the contacts you already have and confirm the audience and sending setup with you.

A past patient, or someone who once booked a consultation, has not automatically subscribed.

Each report covers how your website performed, the updates and marketing work we finished under your plan, and the next priorities we recommend, such as a treatment page to refine. Results are compared with earlier periods, with the changes explained.

Monthly reporting starts with Growth. Search and local-visibility findings reflect the services included in your plan. AI-search findings are included where AI-search work is part of your agreed service, from Professional.

Yes. We check what you already have and, where possible, use the appropriate property instead of creating a duplicate. If your med spa has no property yet, we arrange a separate one for its website.

You grant access through Google permissions, so nobody shares a password. Setting up the property and switching on website tracking are separate steps.

Yes. Once the property link and your Google permissions are in place, the Analytics section of your DomePortal^™ takes you to the relevant Google Analytics property. Detailed charts stay in Google Analytics, not in an embedded MedspaDome^™ dashboard.

Within your agreed service, we help your team make sense of the reports. Google Analytics access is not granted by portal membership alone.

Not by itself. A form submission, a tap on your phone link, and a consultation booking are separate actions, and the same person may take more than one. A phone-link click does not prove a call was completed.

Counting booked consultations and new patients takes appropriate tracking or information from your team. We keep those outcomes apart from website activity and explain the limits of measurement.

No. DomeChat^™ answers general questions from information your med spa approves and helps visitors share the treatment they’re interested in and how to reach them.

It does not give medical advice, diagnose, decide candidacy, or ask for medical history, medications, or photos. Your providers make every treatment decision, and your team handles follow-up.

Yes. We work with med spas launching their first website, even before opening day, and with med spas replacing an existing one. Either way, we build a custom website around your treatments and team and guide you from planning to launch.

Yes. We review your domain access, existing pages, useful content, and the rights to images and other materials. That informs the new site structure, retained content, and any required redirects.

Migration and access are agreed before launch, including any email or other services using the domain. A redesign does not guarantee unchanged rankings or traffic.

AI search optimization aims to help your med spa appear, and be described accurately, when people ask AI tools about treatments nearby. It is also called generative engine optimization (GEO) or answer engine optimization (AEO); the terms overlap and are not separate products in your plan.

The groundwork is SEO: useful treatment content your team reviews, accurate business details, appropriate crawler access, and regular checks of relevant AI searches, all within your agreed plan. We do not guarantee mentions, citations, rankings, or new patients.

MedspaDome^™ retains ownership of the work it creates, including logos, copy, media, website designs, code, platform components, and other creative or technical work. Your plan provides use of that work through your active paid service, subject to your agreement. Payment does not transfer ownership.

Your med spa retains its rights in pre-existing and supplied materials, its domain, and its business and lead data. Incorporating those materials into our work does not transfer your rights to MedspaDome^™. Third-party materials remain subject to their respective licenses.

Cancellation does not transfer MedspaDome^™-created work or include a website buyout, code handoff, or continued hosting and managed services. Any permitted use after the service ends or transition assistance must be expressly agreed in writing. Requests for your med spa’s data are separate and remain subject to the agreement.

Your med spa does. Before launch, your team reviews the website content, design, and intake setup, and you supply accurate information about your treatments and providers, required access, timely feedback, and approval of treatment claims, with your medical director’s review where your process requires it.

Website care, updates, and marketing carry on within your plan after launch. We explain what was done and what comes next, and your team stays involved in approving changes like a revised treatment page.

Collect only what an inquiry needs: a name, a way to reply, the treatment someone is interested in, and perhaps a preferred time. DomeChat^™ is set up not to ask for medical history, medications, photos, or other health details, and we review with your team what each form and chat collects before launch.

The configuration, vendors, permissions, and notices need to match the obligations that apply to your med spa. Our Privacy Policy explains how MedspaDome^™ handles information and distinguishes our own inquiries from information processed for client med spas.

Essentials includes a technical SEO foundation. Growth adds ongoing technical and on-page SEO plus Google Business Profile work. Premium SEO & AI Search starts with Professional; Enterprise covers agreed multi-site and multi-location work.

Priorities, such as which treatment pages come first, plus publishing scope and reporting, are confirmed with your med spa. An AI mention or citation is a visibility signal, not proof of an inquiry or a new patient.

Yes. Website content, intake questions, and each newsletter go to your team before anything is published or sent, and to your medical director wherever your process requires it. Nothing goes out until you approve it.

Review time is built into the launch plan, and the launch clock pauses while approvals are outstanding. Your med spa stays responsible for its treatment claims and its own records.

Yes. We present your medical director, your providers, their credentials, and the treatments each one performs, using the details your med spa confirms.

Your med spa decides the wording and placement of provider information and of any notices it requires, and remains responsible for them.

Your 21-calendar-day launch clock starts after kickoff. The launch clock pauses for outstanding inputs, approvals, access, third-party dependencies, or new scope.

If a delay on our side takes launch past day 21, your first full month at your subscribed plan is credited free. We continue the launch work.

Your 30 calendar days start when your website goes live, not when you first pay. If you are not satisfied, cancel within that window for a full refund of all payments for your engagement. No questions asked.

The money-back window is separate from normal monthly cancellation. The 30-day cancellation notice does not reduce or delay your eligibility for a full refund requested within the guarantee window.

Our guarantees concern the website launch timeline and the money-back window after launch. We do not guarantee search rankings, AI recommendations, lead volume, booked consultations, new patients, or revenue.