Live in 21 days. Protected for 30 more.
Miss the launch deadline and your first month is free. Not satisfied within 30 days of going live? Full refund. From kickoff to a month past launch, the risk stays on us.
Covered from kickoff to a month past launch
The two guarantees run back to back, so there is never a moment where the risk sits with you. One covers the build. The other starts the day you go live.
Day 0
Kickoff call
Day 21
Your site is live
Day 51
30 days after launch
Launched in 21 days, or your first month is free.
30-day money-back after launch. Don’t love it? You’re covered.
Day 0 to Day 21
21-Day Launch Guarantee
Launched in 21 days, or your first month is free.
Launch to Day 51
30-Day Money-Back Guarantee
30-day money-back after launch. Don’t love it? You’re covered.
And past day 51, nothing locks you in either: every plan is month to month, with no long-term contracts and no setup fees. Cancel with standard 30-day notice.
The 21-Day Launch Guarantee
Most agencies take 60 to 90 days to launch a med spa website. We ship yours in 21, or you do not pay for your first month. No fine print, no loopholes. It is in your contract.
What counts as launched
Your custom site is live on your domain, the products in your package are connected, lead capture is working, and your SEO and analytics foundation is in place.
When the clock starts
The 21 days start after your kickoff call. That is where we confirm your brand, services, goals, and the access we need to launch.
What pauses the clock
If we are waiting on your feedback, assets, approvals, or a third party, that waiting time does not count. We tell you exactly what is blocking launch and resume the moment it clears.
If we miss it
Your first full month is credited free. Automatically, with no paperwork and no questions. And we keep working at full speed until you are launched.
The 30-Day Money-Back Guarantee
Launching on time only matters if you love what launched. Once your site goes live, you get a full 30 days to decide. Not satisfied? You get a full refund.
When it starts
Your 30 days start the day your site goes live, not the day you make your first payment. You judge the finished product, not a promise of one.
What qualifies
If you are not satisfied with your new website within 30 days of launch, for any reason, you qualify. No checklists to fail, no hoops to jump through.
How to claim it
Send us a written request within the 30-day window and we issue a full refund. That is the whole process.
What happens next
Keep going with us, or cancel with standard 30-day notice. Plans are month to month either way, so nothing holds you in place except the work.
Both guarantees are in writing. The risk stays on us.
Both promises are in your agreement. Plans are month to month, so nothing holds you in place except work you are happy with.
Why we put these in writing
Most agencies get paid the same whether your site launches in three weeks or three months, and long contracts keep you there whether or not you are happy. We built MedSpaDome the opposite way. Plans are month to month, the launch deadline is in your agreement, and the refund window starts when your site goes live, not when you pay.
We would rather earn your business with the product than hold it with a contract. The guarantees keep the risk on us, where it belongs.
What these guarantees cover
Our guarantees cover the delivery and quality of our work, not outcomes that depend on your market, competition, or factors outside our control.
WE GUARANTEE
- ·Launch in 21 days (or your first month is free)
- ·30-day money-back on the platform
- ·Platform uptime and support response
- ·The work gets done, every month
WE DON'T GUARANTEE
- ·Google ranking position
- ·Number of leads or calls
- ·AI engine citations
- ·Revenue or ROI from the work
Search rankings, AI citations, and lead volume depend on your market, competition, and responsiveness. See our Terms for full details.
Common questions
What counts as launched?
Your custom site is published on your domain, the products included in your package are connected, lead capture is working, and the SEO and analytics foundation is in place. Advanced integrations, additional locations, and Enterprise-only work can continue as planned phases.
When does the 21-day clock start?
The clock starts after your kickoff call. That is where we confirm your brand, services, goals, approval path, and the access we need to launch.
What do you need from us?
Timely feedback, approvals, content direction, and access when requested. We do the building, writing, setup, hosting, and launch work. Your job is to keep key decisions moving within 48 hours so the team is not waiting.
What pauses the clock?
If we are waiting on your feedback, missing assets, domain or software access, compliance approval, third-party systems, or new scope added mid-build, the clock pauses. We tell you what is blocking launch and resume the clock as soon as the blocker clears.
What happens if MedSpaDome misses the deadline?
If day 21 passes and the delay is on us, your first full month at your subscribed plan is credited free. We keep working at full speed until you are launched, and the guarantee language is reflected in your standard MedSpaDome service agreement.
When does the 30-Day Money-Back Guarantee start?
It starts the day your new website goes live, not the day you make your first payment. You evaluate the finished, launched product, and the 30-day window runs from there.
How do I request a money-back refund?
Send us a written request within 30 days of your launch date. We issue a full refund. There is no qualifying checklist and no negotiation step.
Do both guarantees apply to every plan?
Yes. Every plan is covered by both: the 21-Day Launch Guarantee while we build, and the 30-Day Money-Back Guarantee once you are live. Because they run back to back, you are protected from kickoff to a month past launch.
How do Enterprise or multi-location plans work?
Your flagship site still launches in 21 days. Additional locations, advanced GEO programs, complex integrations, or Enterprise-only work can continue in phases on a timeline you approve before kickoff.
Your new homepage is already waiting
See exactly how your med spa’s new site could look before you commit. Book a free demo to walk through the custom homepage we built for your med spa.
We only onboard 5 new spas a month, so your med spa gets the attention it deserves.